GetResolved
API

Conversations

Tickets, ideas, feedback, and chats — list, get, update, post messages.

Markdown

Conversations are the source material for issues. They cover support tickets, feature ideas, free-form feedback, and live chat threads.

Each conversation has a source field:

  • chat — created by the embedded widget
  • form — submitted via a form and mirrored into the inbox

GET /conversations

bash
curl "https://app.getresolved.ai/api/v1/conversations?type=ticket,chat&status=open" \
  -H "Authorization: Bearer gr_..."

Query parameters

  • product_id
  • type — comma-separated: ticket, idea, feedback, chat
  • status — comma-separated: open, in_progress, resolved, dismissed
  • priority
  • limit — default 50, max 200
  • offset — default 0

GET /conversations/{id}

Returns the conversation along with its messages.

bash
curl https://app.getresolved.ai/api/v1/conversations/conv_123 \
  -H "Authorization: Bearer gr_..."

PATCH /conversations/{id}

bash
curl -X PATCH https://app.getresolved.ai/api/v1/conversations/conv_123 \
  -H "Authorization: Bearer gr_..." \
  -H "Content-Type: application/json" \
  -d '{ "status": "resolved" }'

Body

  • status (optional)
  • priority (optional)

POST /conversations/{id}/messages

Add a message to the conversation. This message is delivered to the customer.

bash
curl https://app.getresolved.ai/api/v1/conversations/conv_123/messages \
  -H "Authorization: Bearer gr_..." \
  -H "Content-Type: application/json" \
  -d '{ "body": "Thanks — we shipped a fix in v2.4." }'

Body

  • body (required) — the message content sent to the customer

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Issues

TitlePriority
ACME-214Signup verification redirects back to email step
Urgent
ACME-218Webhook retries failing on upstream 5xx
Urgent
ACME-220Rate limit dashboard CSV exports to 5/min
High
ACME-198Include custom fields in CSV contact export
Normal
ACME-205Bulk-resolve from the inbox list
Normal
ACME-207Daily Slack digest of unresolved high-priority issues
Normal
ACME-211Improve chat widget cold-start performance
Normal
ACME-219Reorder columns in the contacts table
Low
ACME-216Email digest of resolved issues for stakeholders
Low
ACME-203Add a dark mode toggle to the dashboard header
Low