Blog

An alternative to stitching Intercom, Linear, and Canny together

Buy a support tool, plus an issue tracker, plus a feedback tool, then wire them together. I tried it. The handoffs between the three apps are where things fall through — and your customer never hears that the thing they asked for actually shipped.

June 1, 2026·6 min read

Mikael Toivio

Issue tracking in the age of vibe coding

When you're shipping faster than you can write tickets, clicking around a task board stops making sense. Why issue tracking now has to live in your terminal - and where a human still has to stay in the loop.

May 28, 2026·5 min read

Mikael Toivio

How to Combine Customer Support and Issue Tracking Into One Loop

A customer reports a bug, support files a ticket, an engineer fixes it - and the person who reported it never hears back. Why I think support and issue tracking belong in one loop, not two disconnected tools.

May 28, 2026·4 min read

Mikael Toivio

Why we built GetResolved (and why it lives in your terminal)

The story of what was broken in support and issue tracking, what I built instead, and how it shows up in a normal day - split between the terminal and Slack.

May 27, 2026·5 min read

Mikael Toivio

Stay close to your users

Most founders waste their early advantage building support infrastructure instead of real connections. Here's what actually builds trust.

April 29, 2026·2 min read

Jaakko Alajoki