Privacy Policy

GetResolved is operated by My Dreams Are These Oy (business ID 3622718-6), a company registered in Finland. We are the data controller for personal data described in this policy, except where we act as a processor on behalf of our customers (see Data we process for our customers below).

For any privacy question, request, or complaint, contact us at hello@getresolved.ai.

This section covers getresolved.ai— the marketing site you're reading now.

When you create a GetResolved account, we collect the information needed to provide the service:

• Account data — your name, email address, password hash, workspace name, and team membership.
• Billing data — billing email, company name, VAT ID (if applicable), and a payment-method token issued by our payment processor. We do not store full card numbers.
• Product usage — logs of actions taken in the app (sign-ins, API calls, feature usage) for security, debugging, and capacity planning.

Legal basis (GDPR): performance of the contract you have with us (the Terms of Service), plus our legitimate interest in keeping the service secure and operational.

GetResolved is a customer-support platform. When our customers use the product, end-user data flows through it — support tickets, chat conversations, feedback, contact details, and anything else end users send to our customers.

For that data, we act as a data processor under GDPR. Our customer is the controller. They decide what to collect and why; we process it under their instructions and under a Data Processing Agreement. If you are an end user and want to exercise rights over support data held in a GetResolved-powered inbox, please contact the company you were talking to. We'll help them respond.

We keep personal data only as long as we need it. Our defaults:

• Marketing-site chat conversations — 24 months from the last message.
• Analytics — 14 months, then aggregated or deleted.
• Account data — for the lifetime of your account, then deleted within 90 days of account closure (except where law requires longer retention, such as accounting records, which we keep for the statutory period under Finnish law).
• Billing records — at least 6 years, as required by Finnish accounting legislation.
• Security and audit logs — 12 months.

We don't sell personal data. We share it only with sub-processors that help us run the service, and only to the extent they need it. Current categories:

• Cloud hosting and infrastructure — the servers, databases, and storage that run the product.
• Email delivery — to send transactional emails such as sign-up confirmations and account notifications.
• Payment processing — to collect and remit payments and issue invoices.
• Error monitoring — to capture crashes and diagnostic information.
• AI model providers — we use the Anthropic API (Claude) to power AI features such as auto-tagging, sentiment analysis, idea clustering, and suggested replies. Conversation content and related metadata are sent to Anthropic only for the purpose of generating a response. Under Anthropic's commercial terms, API inputs and outputs are not used to train their models and are retained only for a limited operational period.

Some of these providers are based outside the EU/EEA. Where that's the case, transfers are covered by the European Commission's Standard Contractual Clauses or an equivalent safeguard.

If you're in the EU, EEA, or UK, you have the right to:

• Access — get a copy of the personal data we hold about you.
• Rectification — correct anything that's inaccurate or incomplete.
• Erasure — ask us to delete your data, subject to legal retention obligations.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a machine-readable format.
• Object — object to processing based on legitimate interests, including any direct marketing.
• Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting prior processing.

To exercise any of these, email hello@getresolved.ai. We'll respond within 30 days. If you're not satisfied, you can complain to your local data-protection authority. In Finland, that's the Office of the Data Protection Ombudsman.

We protect data with industry-standard measures: encryption in transit (TLS) and at rest, least-privilege access controls, audit logging, and regular reviews of who has access to what. No system is perfectly secure, so if we ever discover a breach involving your personal data, we'll notify you and the relevant authorities as required by law.

GetResolved is a business product not intended for children under 16. We don't knowingly collect personal data from children. If you believe a child has provided us with personal data, email us and we'll delete it.

We'll update this policy when our practices change. The "Last updated" date at the top reflects the most recent version. For material changes that affect your rights, we'll notify you by email or via an in-app notice before they take effect.

My Dreams Are These Oy
Business ID: 3622718-6
Finland
hello@getresolved.ai